w111 Privacy Policy

w111 ("the Platform", "we", "us", "our") is an online casino and sports betting platform accessible at w111.bio. w111 is operated by a company incorporated and licensed under an international gaming jurisdiction. For the purposes of this Privacy Policy, w111 acts as the data controller in respect of all personal data collected from registered players and visitors to the Platform.

This Privacy Policy applies to all users of the w111 Platform, including registered account holders, visitors browsing the Platform without an account, and individuals who contact w111's customer support team. It covers personal data collected through the website at w111.bio, any associated mobile-optimised versions of the Platform, and all customer support communications channels.

By registering an account on w111 or continuing to use the Platform after this policy has been made available, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

w111 collects personal data through several distinct channels. The categories of data we collect, and the circumstances in which they are collected, are set out below.

Data you provide directly:

• Registration data: Full legal name, date of birth, residential address (city, province — e.g., Karachi, Lahore, Islamabad, Faisalabad), Pakistani mobile number, and email address.
• KYC documents: CNIC (front and back scan), proof of payment method (JazzCash / EasyPaisa account confirmation or Pakistani bank account details in your name).
• Financial data: PKR deposit and withdrawal amounts, preferred payment method, transaction reference numbers. w111 does not store full bank account passwords or JazzCash/EasyPaisa PINs.
• Support communications: Any messages, complaints, or documents you send to w111's customer support team via live chat or email.
• Responsible gaming preferences: Self-exclusion requests, deposit limit settings, and cool-off period elections made within your account dashboard.

Data collected automatically:

• Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: Pages visited, games played, session duration, bet history, and navigation paths within the Platform.
• Cookie data: Session cookies, authentication tokens, and analytics cookies as described in Section 5 of this Policy.
• Geolocation data: Approximate location derived from IP address, used to apply appropriate jurisdiction restrictions. w111 does not access precise GPS location data.

w111 uses your personal data only for the purposes for which it was collected or for closely related compatible purposes. The primary purposes for which w111 processes personal data are:

w111 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated systems flag an account for investigation (e.g., suspected fraud or underage access), a member of the w111 compliance team reviews the case before any action is taken.

w111 processes personal data on the following legal bases, consistent with internationally recognised data protection principles:

• Contract Performance: Processing is necessary to perform our contract with you — i.e., to operate your account, accept bets, and process PKR transactions.
• Legal Obligation: Certain processing is required to comply with our obligations under the anti-money laundering framework of our licensing jurisdiction, including KYC verification and transaction record retention.
• Legitimate Interests: w111 processes certain data (such as IP addresses and device identifiers) to protect the Platform from fraud, maintain security, and improve the user experience — provided these interests are not overridden by your fundamental rights.
• Consent: Where processing is based on consent — such as marketing emails or SMS promotions — you will be given a clear, affirmative opt-in mechanism. Consent can be withdrawn at any time with immediate effect on future communications.

w111 uses cookies and similar tracking technologies to operate the Platform effectively and to understand how players interact with it. The following categories of cookies are used:

• Strictly Necessary Cookies: These are essential for the Platform to function. They include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking the Platform.
• Functional Cookies: These remember your preferences, such as language settings, notification preferences, and responsible gaming settings. They improve your experience but are not essential to core functionality.
• Analytics Cookies: w111 uses anonymised analytics data to understand aggregate player behaviour — which game categories are most popular, where players encounter friction, and how the Platform performs across different device types. No individual player is singled out through analytics processing.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot behaviour, multi-accounting, and brute-force login attempts.

w111 does not use third-party advertising cookies or behavioural retargeting technologies. You will not see w111 advertisements chasing you across the open web based on your Platform activity.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect Platform functionality, including your ability to remain logged in.

w111 does not sell your personal data to any third party. Data is shared with external parties only in the following limited circumstances, and only under strict contractual data processing obligations:

• Payment Processors: To process your PKR deposits and withdrawals, transaction data is shared with the relevant payment provider — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Raast. These providers receive only the data necessary to process the specific transaction.
• KYC Verification Providers: w111 may use licensed third-party identity verification services to validate CNIC documents and confirm age eligibility. These providers operate under strict data processing agreements and may not use your data for their own purposes.
• Game Content Providers: Providers of slot games, live casino tables, and arcade titles (such as fishing games and Dino Hunter) may receive anonymised session identifiers to facilitate gameplay and RNG certification. They do not receive your name, CNIC, or payment details.
• Regulatory Authorities: w111 is obligated to disclose account and transaction data to its licensing authority and to law enforcement agencies where required by law, including in response to valid legal orders or AML reporting obligations.
• IT Infrastructure Providers: Hosting, cloud storage, and cybersecurity service providers that support the technical operation of the Platform. All such providers are bound by contractual obligations to process data solely on w111's instructions.

w111 operates under an international gaming licence, and some of the service providers and infrastructure supporting the Platform are located outside of Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan.

Where such transfers occur, w111 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. These safeguards may include:

• Contractual data processing agreements incorporating internationally recognised standard contractual clauses.
• Transfers to jurisdictions that maintain data protection standards recognised as adequate under the framework of w111's licensing authority.
• Technical and organisational security measures applied consistently regardless of where data is processed.

If you would like further details about the specific safeguards applied to international transfers of your personal data, please contact w111 support at [email protected].

w111 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies:

Upon expiry of the applicable retention period, w111 will securely delete or anonymise your personal data. Anonymised data (where it can no longer be linked back to you as an individual) may be retained for longer periods for statistical and analytical purposes.

w111 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and w111 servers .
• Data encryption at rest for all sensitive personal data including KYC documents and financial records stored on w111 infrastructure.
• Role-based access controls ensuring that only authorised w111 personnel with a legitimate business need can access personal data, and only to the extent required for their specific role.
• Multi-factor authentication required for all w111 staff accessing internal systems containing personal data.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists to identify and address potential weaknesses before they can be exploited.
• Intrusion detection and monitoring systems operating continuously to detect and respond to suspicious activity on the Platform.
• Secure data disposal procedures ensuring that data is irreversibly destroyed when retention periods expire, using methods appropriate to the sensitivity of the data.

Despite these measures, no system is completely immune to risk. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, w111 will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach.

As a w111 player, you are entitled to exercise the following rights in relation to your personal data. w111 will respond to all valid requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

• Right of Access (Subject Access Request): You may request a copy of all personal data w111 holds about you, including the purposes of processing, the categories of data held, and the recipients to whom it has been disclosed. Requests should be submitted via [email protected] with sufficient information to verify your identity.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating a mobile number) can be made directly within your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing and there are no overriding legitimate grounds. Note that data subject to legal retention obligations (such as KYC and AML records) cannot be deleted until the applicable retention period has expired.
• Right to Restrict Processing: You may request that w111 limits how your data is processed in certain circumstances, such as while a rectification request is being resolved or while you contest the legitimacy of processing.
• Right to Data Portability: Where processing is based on consent or contract performance, and is carried out by automated means, you may request that w111 provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on w111's legitimate interests. w111 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Rights Related to Automated Decision-Making: w111 does not make solely automated decisions that produce significant legal effects on players. Where automated systems are used in fraud detection, all outcomes are reviewed by a human compliance officer before action is taken.

To exercise any of these rights, contact w111 support via live chat on the Platform or by email at [email protected]. You will not be charged for making a request, and exercising your rights will not affect your ability to continue using the Platform (subject to any legal obligations that may require certain data to be retained).

w111 is strictly an adult platform. Access to the Platform, including registration, betting, and casino gameplay, is prohibited for any individual under the age of 21. This age restriction applies to all users regardless of location, including players in Karachi, Lahore, Islamabad, Faisalabad, Peshawar, and all other cities across Pakistan.

w111 does not knowingly collect or process personal data belonging to individuals under the age of 21. During registration, all users are required to confirm their age and submit CNIC verification, which is cross-referenced against date of birth records. Where w111 becomes aware — through KYC review or otherwise — that an account has been registered by a person under 21, the account will be immediately suspended, all pending transactions reversed where possible, and any data collected will be deleted as soon as legally permissible.

w111 supports the use of parental control software to prevent minors from accessing gambling websites. Information on available tools can be found on our Responsible Gaming page.

w111 may send you promotional communications about bonuses, new game releases, PSL cricket betting offers, and other Platform updates — but only where you have given your explicit consent to receive such communications at the time of registration or through your account settings.

Marketing communications may be sent via:

• Email to the address registered on your account
• SMS to the Pakistani mobile number registered on your account
• In-Platform notifications when you are logged in

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email
• Updating your notification preferences within your account dashboard
• Contacting w111 support via live chat and requesting removal from all marketing lists

Withdrawal of marketing consent will not affect your ability to receive transactional communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, and security alerts.

The w111 Platform may contain links to third-party resources, such as payment provider portals (JazzCash, EasyPaisa) or responsible gaming support organisations. When you click on such a link and leave the w111 Platform, this Privacy Policy no longer applies. The third-party's own privacy policy will govern how your data is handled on their platform.

w111 is not responsible for the privacy practices, content, or security of any third-party website or service. We encourage you to review the privacy policies of any third-party services you access through links on the Platform, particularly payment providers to which you submit financial information.

w111 does not embed third-party social media tracking pixels or allow social media platforms to collect data about your activity on the w111 Platform through widget integrations.

w111 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. The "Effective Date" at the top of this Policy will be updated whenever a material change is made.

Where changes are material — meaning they significantly affect how your personal data is used or your rights as a data subject — w111 will notify registered account holders via email and/or a prominent notice on the Platform at least 14 days before the changes take effect. Continued use of the Platform after the effective date of an updated Policy constitutes acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically. Previous versions of this Policy can be requested from our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by w111, please get in touch using the details below. Our team is available around the clock — whether you are in Karachi, Lahore, or anywhere else in Pakistan.

• Live Chat: Available 24/7 directly on the w111 Platform — the fastest way to reach us.
• Email: [email protected] — for formal data protection enquiries, subject access requests, and erasure requests. Please include "Privacy Request" in the subject line.

w111 aims to resolve all privacy-related enquiries promptly and fairly. If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection authority in the jurisdiction applicable to your situation.

We take every privacy concern seriously. Data protection is not a box-ticking exercise at w111 — it is a fundamental part of maintaining the trust of every Pakistani player who chooses to play with us.